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Receiving agency account closed
REJAccount
Community Reference: This is an unofficial resource compiled from public banking documentation. Severity and behavior may vary by bank and payment provider. View sources.
The receiving agency bank account has been closed. The beneficiary may need to provide updated account details from their new banking arrangement.
Common Causes
- •Agency banking account closed
- •Bank migrated to different infrastructure
- •Account decommissioned
- •Beneficiary changed banks
What to Tell the Customer
“The recipient's account has been closed. Please contact them for updated account details.”
How to Fix
- 1Contact the beneficiary for new account details
- 2Verify the updated information before sending
- 3Update your saved payee details
- 4Retry with the new account information