1176
Receiving agency sort code/account unknown
REJAccount
Community Reference: This is an unofficial resource compiled from public banking documentation. Severity and behavior may vary by bank and payment provider. View sources.
The receiving agency bank account cannot be identified. Similar to 1114, but specifically for agency banking scenarios where the beneficiary bank routes through an intermediary.
Common Causes
- •Invalid receiving agency details
- •Agency bank not registered for FPS
- •Routing configuration error
- •Sort code not associated with the expected agency
What to Tell the Customer
“We couldn't find the recipient's account. Please verify the sort code and account number.”
How to Fix
- 1Verify the beneficiary account details
- 2Confirm the sort code is correct for the bank
- 3Check if the receiving bank supports FPS
- 4Contact the beneficiary for updated details