1114
Beneficiary sort code/account number unknown
REJAccount
Community Reference: This is an unofficial resource compiled from public banking documentation. Severity and behavior may vary by bank and payment provider. View sources.
The receiving bank couldn't find an account matching the sort code and account number provided. This is the most common FPS rejection, typically caused by typos when entering payment details.
Common Causes
- •Typo in account number or sort code
- •Customer provided old or closed account details
- •Sort code doesn't belong to the bank expected
- •Account number has wrong number of digits
What to Tell the Customer
“We couldn't find the account you're trying to pay. Please double-check the sort code and account number with the recipient.”
How to Fix
- 1Ask the beneficiary to confirm their current account details
- 2Verify the sort code matches the bank (use a sort code checker)
- 3Ensure account number is 8 digits (pad with leading zeros if needed)
- 4Retry the payment with corrected details