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Invalid sort code/account number combination
RETAccount
Community Reference: This is an unofficial resource compiled from public banking documentation. Severity and behavior may vary by bank and payment provider. View sources.
The payment was initially accepted but later returned because the sort code and account number combination is invalid. This differs from REJ code 1114 as the payment was processed before being returned.
Common Causes
- •Account details were valid format but don't exist
- •Delayed validation by receiving bank
- •Account number recently changed
- •Sort code reassignment
What to Tell the Customer
“Your payment was returned because the account details are invalid. Please verify the sort code and account number with the recipient.”
How to Fix
- 1Confirm account details with the recipient
- 2Verify sort code matches the bank
- 3Ensure account number is 8 digits
- 4Resend with verified details