1178
Receiving agency account stopped
REJAccount
Community Reference: This is an unofficial resource compiled from public banking documentation. Severity and behavior may vary by bank and payment provider. View sources.
The receiving agency account has been stopped or suspended. This may be temporary while the bank resolves an issue with the account.
Common Causes
- •Account temporarily suspended
- •Compliance or regulatory hold
- •Fraud investigation in progress
- •Account under review
What to Tell the Customer
“The recipient's account is temporarily unable to receive payments. Please try again later or contact the recipient.”
How to Fix
- 1Inform the beneficiary of the payment issue
- 2Ask them to contact their bank
- 3Wait for confirmation the account is active
- 4Retry the payment after the issue is resolved