9944
Service suspended (soft failure)
REJSystem
At a glance
- Can I retry?
- Yes — safe to retry later
- Severity
- Retryable
- Type
- REJ · rejected before acceptance
- Category
- System
Community Reference: This is an unofficial resource compiled from public banking documentation. Severity and behavior may vary by bank and payment provider. View sources.
The Faster Payments Service is temporarily suspended. This is a 'soft failure' indicating a temporary condition rather than a permanent error.
Common Causes
- •Scheduled maintenance
- •Temporary service suspension
- •System throttle active
What to Tell the Customer
“The service is temporarily unavailable. Please try again later.”
How to Fix
- 1Wait and retry the payment
- 2Check for service status updates