9911
Direct receiver system timed out
REJSystem
Community Reference: This is an unofficial resource compiled from public banking documentation. Severity and behavior may vary by bank and payment provider. View sources.
The receiving bank's system didn't respond in time. The payment wasn't confirmed but may still be processing - check before retrying.
Common Causes
- •Receiving bank system slow to respond
- •Network latency issues
- •High transaction volume at receiver
- •System performance degradation
What to Tell the Customer
“The recipient's bank didn't respond in time. Please check if the payment went through before trying again.”
How to Fix
- 1Check your transaction history
- 2Wait before retrying to avoid duplicates
- 3Verify with the recipient if funds arrived
- 4Retry if confirmed the payment didn't process