9910
Direct receiver system not logged on
REJSystem
Community Reference: This is an unofficial resource compiled from public banking documentation. Severity and behavior may vary by bank and payment provider. View sources.
The receiving bank's system is not logged on to the FPS network. They cannot receive payments until their connection is restored.
Common Causes
- •Receiving bank system offline
- •Scheduled maintenance window
- •Connection failure
- •System restart in progress
What to Tell the Customer
“The recipient's bank is temporarily offline. Please try again in a few minutes.”
How to Fix
- 1Wait and retry the payment
- 2Check if the bank has reported any outages
- 3Try again during normal business hours
- 4Contact the recipient if the issue persists