9908

Fatal

Cannot determine payment routing

REJSystem

Community Reference: This is an unofficial resource compiled from public banking documentation. Severity and behavior may vary by bank and payment provider. View sources.

The FPS infrastructure cannot determine how to route this payment. The sort code may be invalid or not registered in the FPS directory.

Common Causes

  • Sort code not in FPS directory
  • Invalid sort code format
  • Bank not participating in FPS
  • Routing table configuration error

What to Tell the Customer

We cannot route this payment. Please verify the sort code is correct and the bank accepts Faster Payments.

How to Fix

  1. 1Verify the sort code is correct
  2. 2Check if the receiving bank supports FPS
  3. 3Use the sort code checker to validate
  4. 4Consider an alternative payment method

Related Codes