1175
Sending agency account stopped
REJAgency
Community Reference: This is an unofficial resource compiled from public banking documentation. Severity and behavior may vary by bank and payment provider. View sources.
The sending agency account has been stopped or suspended. Payments cannot be originated from this account until the issue is resolved.
Common Causes
- •Agency account suspended
- •Compliance hold on the sending account
- •Fraud prevention measures activated
- •Account under review
What to Tell the Customer
“Your payment account is temporarily unavailable. Please contact your bank for assistance.”
How to Fix
- 1Contact your bank immediately
- 2Resolve any compliance or security issues
- 3Wait for account reinstatement
- 4Use an alternative account if available