1174
Sending agency account closed
REJAgency
Community Reference: This is an unofficial resource compiled from public banking documentation. Severity and behavior may vary by bank and payment provider. View sources.
The sending agency account has been closed and can no longer originate payments. This affects agency banking arrangements where payments are sent on behalf of clients.
Common Causes
- •Agency banking account closed
- •Sponsor bank relationship terminated
- •Account decommissioned
- •Migration to new agency account incomplete
What to Tell the Customer
“There's an issue with the payment account configuration. Please contact your bank to resolve this.”
How to Fix
- 1Contact your bank about the account status
- 2Verify agency banking arrangements are active
- 3Update to new account details if migrated
- 4Ensure replacement account is properly configured