1173
Sending agency sort code/account unknown
REJAgency
Community Reference: This is an unofficial resource compiled from public banking documentation. Severity and behavior may vary by bank and payment provider. View sources.
The sending bank or agency account cannot be identified. This typically indicates an issue with the originating account details in agency banking arrangements.
Common Causes
- •Invalid sending agency details
- •Agency banking relationship not configured
- •Incorrect sponsor bank routing
- •Agency account not registered with FPS
What to Tell the Customer
“There's an issue with the payment origination. Please contact your bank for assistance.”
How to Fix
- 1Verify sending account configuration with your bank
- 2Check agency banking setup is correct
- 3Contact your bank's technical support
- 4Ensure FPS connectivity is properly established