00000003
Creditor account stopped
RETAccount
Community Reference: This is an unofficial resource compiled from public banking documentation. Severity and behavior may vary by bank and payment provider. View sources.
The payment was returned because the beneficiary's account has been stopped or frozen. This typically occurs when the bank has placed restrictions on the account preventing it from receiving funds.
Common Causes
- •Account frozen due to suspicious activity
- •Court order or legal hold on account
- •Account holder requested account stop
- •Bank-initiated account restriction
What to Tell the Customer
“Your payment was returned because the recipient's account has been stopped. Please contact the recipient to resolve any issues with their account.”
How to Fix
- 1Contact the recipient about their account status
- 2Ask if they have an alternative account
- 3Wait for account restrictions to be lifted
- 4Retry once recipient confirms account is active