00000002
Beneficiary account closed
RETAccount
Community Reference: This is an unofficial resource compiled from public banking documentation. Severity and behavior may vary by bank and payment provider. View sources.
The payment was accepted but returned because the beneficiary account has been closed. The account existed when the payment was sent but is no longer active.
Common Causes
- •Account closed after payment sent
- •Account recently closed by holder
- •Bank closed the account
- •Account migration incomplete
What to Tell the Customer
“Your payment was returned because the recipient's account has been closed. Please contact them for current account details.”
How to Fix
- 1Contact the beneficiary for new details
- 2Update your saved payee information
- 3Verify new account before resending
- 4Check if any redirect is in place