1179
Sending agency account transferred
REJAgency
Community Reference: This is an unofficial resource compiled from public banking documentation. Severity and behavior may vary by bank and payment provider. View sources.
The sending agency account has been transferred to another institution. Payments need to be originated from the new account or banking arrangement.
Common Causes
- •Agency bank changed sponsor
- •Account migrated to different provider
- •Banking infrastructure change
- •Corporate restructuring
What to Tell the Customer
“There's been a change to your payment account. Please contact your bank to update your payment settings.”
How to Fix
- 1Contact your bank about the account transfer
- 2Obtain new account details for payment origination
- 3Update your payment configuration
- 4Retry from the correct account