1165
Account not in quoted currency
REJAccount
Community Reference: This is an unofficial resource compiled from public banking documentation. Severity and behavior may vary by bank and payment provider. View sources.
The receiving account doesn't support the currency of the payment. FPS only processes GBP payments, so this typically indicates a mismatch in currency designation or an account that cannot receive sterling.
Common Causes
- •Attempting to pay a foreign currency account via FPS
- •Account only accepts specific currencies
- •Currency mismatch in payment instruction
- •Account designated for non-GBP transactions only
What to Tell the Customer
“The recipient's account cannot receive payments in this currency. Please verify the account accepts GBP payments.”
How to Fix
- 1Confirm the account can receive GBP payments
- 2Check if the recipient has a sterling-denominated account
- 3Use the appropriate payment channel for the currency
- 4Ask the recipient for alternative account details