00000008
Account not in quoted currency
RETAccount
Community Reference: This is an unofficial resource compiled from public banking documentation. Severity and behavior may vary by bank and payment provider. View sources.
The payment was returned because the receiving account doesn't accept payments in the currency sent. FPS only processes GBP, but the account may not accept sterling.
Common Causes
- •Account only accepts foreign currency
- •GBP payments not enabled
- •Multi-currency account configuration
- •Account currency mismatch
What to Tell the Customer
“Your payment was returned because the account doesn't accept GBP. Please check with the recipient for a sterling account.”
How to Fix
- 1Confirm the account accepts GBP
- 2Request alternative sterling account details
- 3Check if currency conversion is needed
- 4Use appropriate payment method for currency