00000014
Reason not given
RETOther
Community Reference: This is an unofficial resource compiled from public banking documentation. Severity and behavior may vary by bank and payment provider. View sources.
The payment was returned by the receiving bank but no specific reason was provided. This is a generic return code used when the bank does not disclose the reason for the return.
Common Causes
- •Bank policy not to disclose reason
- •Internal bank decision
- •Reason code not captured
- •Manual return without specific code
What to Tell the Customer
“Your payment was returned by the recipient's bank. No specific reason was provided. Please contact the recipient to verify their account status.”
How to Fix
- 1Contact the recipient about the return
- 2Ask recipient to check with their bank
- 3Verify all payment details are correct
- 4Retry after confirming account status