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Sending institution action required
RETOther
Community Reference: This is an unofficial resource compiled from public banking documentation. Severity and behavior may vary by bank and payment provider. View sources.
The payment was returned because action is required from the sending institution (your bank). This typically indicates a problem that needs to be resolved by the originating bank before the payment can be processed.
Common Causes
- •Technical issue at sending bank
- •Compliance verification needed
- •Additional authentication required
- •Sending bank needs to update payment details
What to Tell the Customer
“Your payment was returned and requires action from your bank. Please contact your bank for assistance.”
How to Fix
- 1Contact your bank's support team
- 2Ask what action is required to complete the payment
- 3Provide any additional information requested
- 4Retry the payment once resolved