00000009
Recipient requested payment return
RETOther
Community Reference: This is an unofficial resource compiled from public banking documentation. Severity and behavior may vary by bank and payment provider. View sources.
The payment was returned because the recipient instructed their bank to return it. This is a voluntary return initiated by the beneficiary.
Common Causes
- •Recipient refused the payment
- •Payment received in error
- •Dispute about the payment
- •Recipient requested refund
What to Tell the Customer
“The recipient has returned your payment. Please contact them if you need to understand why.”
How to Fix
- 1Contact the recipient to understand the return
- 2Resolve any disputes or issues
- 3Verify the payment was intended for them
- 4Arrange alternative payment if agreed