00000007
Returned at sender's request
RETOther
Community Reference: This is an unofficial resource compiled from public banking documentation. Severity and behavior may vary by bank and payment provider. View sources.
The payment was returned at the request of the original sender. This occurs when a recall request was submitted and the receiving bank agreed to return the funds.
Common Causes
- •Sender requested recall
- •Payment sent in error
- •Duplicate payment identified
- •Fraud investigation recall
What to Tell the Customer
“Your payment was returned as requested. The funds will be credited back to your account.”
How to Fix
- 1Verify the return was expected
- 2Check funds have been credited back
- 3If unexpected, contact your bank
- 4Resend payment if still needed