9934
Submitting member system not logged on
REJSystem
Community Reference: This is an unofficial resource compiled from public banking documentation. Severity and behavior may vary by bank and payment provider. View sources.
Your bank's system is not logged on to the FPS network. They cannot send payments until their connection is restored.
Common Causes
- •Sending bank system offline
- •Scheduled maintenance
- •Connection failure
- •System restart in progress
What to Tell the Customer
“Your bank is temporarily offline for Faster Payments. Please try again in a few minutes.”
How to Fix
- 1Wait a few minutes and retry
- 2Check for any bank communications about outages
- 3Try again during normal business hours
- 4Use an alternative payment method if urgent