1164
Reference information is incorrect
REJAccount
Community Reference: This is an unofficial resource compiled from public banking documentation. Severity and behavior may vary by bank and payment provider. View sources.
A payment reference was provided but it doesn't match the expected format or value. The receiving bank validated the reference and found it to be invalid for this account.
Common Causes
- •Typo in the payment reference
- •Outdated reference number
- •Wrong reference format (e.g., missing prefix)
- •Reference belongs to a different account or service
What to Tell the Customer
“The payment reference you entered is incorrect. Please check the reference number and try again.”
How to Fix
- 1Verify the reference number with the recipient or invoice
- 2Check for any typos or missing characters
- 3Confirm the reference format (may need specific prefixes)
- 4Retry with the correct reference