00000010
Account terms prohibit crediting these funds
RETAccount
Community Reference: This is an unofficial resource compiled from public banking documentation. Severity and behavior may vary by bank and payment provider. View sources.
The payment was returned because the receiving account's terms and conditions don't allow this type of credit. The account exists but has restrictions on incoming payments.
Common Causes
- •Account type restrictions
- •Only accepts payments from specific sources
- •Business account policy
- •Savings account limitations
What to Tell the Customer
“Your payment was returned because the account cannot receive this type of payment. Please ask the recipient for alternative account details.”
How to Fix
- 1Ask recipient about account restrictions
- 2Request alternative account for payments
- 3Check if payment method needs to change
- 4Resend to a different account if provided