00000006
Beneficiary name does not match account
RETAccount
Community Reference: This is an unofficial resource compiled from public banking documentation. Severity and behavior may vary by bank and payment provider. View sources.
The payment was returned because the beneficiary name provided doesn't match the name on the account. This is a Confirmation of Payee related return.
Common Causes
- •Name mismatch with account holder
- •Business vs personal name used
- •Spelling variation or typo
- •Name change not updated
What to Tell the Customer
“Your payment was returned because the name didn't match the account. Please confirm the exact account holder name with the recipient.”
How to Fix
- 1Get the exact account holder name
- 2Use the legal name on the account
- 3For businesses, verify registered name
- 4Resend with the correct name